grabph Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "grabph", "we", "us", or "our" refers to the operator of the grabph.net platform and all services provided thereon.
• "Platform" means the website accessible at grabph.net, including all sub-pages, features, games, and services available to registered users.
• "Player", "you", or "your" refers to any individual who registers for or uses a grabph account.
• "Account" means the personal account created by a Player upon successful registration and verification on the Platform.
• "Real Money Balance" means funds deposited by the Player from their own personal payment method and held in their grabph account wallet.
• "Bonus Balance" means funds credited to a Player's account by grabph as part of a promotion, welcome offer, or loyalty reward, subject to applicable wagering requirements.
• "Wagering Requirement" means the total amount a Player must wager using bonus funds before any winnings derived from those bonus funds become eligible for withdrawal.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the regulatory authority overseeing online gaming operations in the Philippines.
• "KYC" means Know Your Customer — the identity and age verification process required before withdrawals are processed or accounts are fully activated.
• "PHP" or "₱" means Philippine Peso, the currency used for all transactions on the Platform.

References to the singular include the plural and vice versa. Headings are for reference only and do not affect interpretation. "Including" and similar expressions are not words of limitation.

To register and maintain an account on grabph, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter:

• You are at least 21 years of age, as required by PAGCOR regulations governing online casino gaming in the Philippines.
• You are a resident of the Philippines or are physically located within the Philippines at the time of play, in a jurisdiction where online gambling is not prohibited.
• You are registering as an individual acting on your own behalf and not as an agent for, or on behalf of, any other person or entity.
• You are not a current employee, director, officer, contractor, or immediate family member of a grabph employee or affiliated business partner.
• You do not already hold an existing grabph account, whether active, suspended, or closed.
• You are not the subject of a self-exclusion order, either self-imposed through grabph's responsible gaming tools or mandated by PAGCOR or another competent authority.

By completing the registration process, you warrant and represent that all information provided during registration is accurate, complete, and current. Providing false or misleading registration details constitutes a material breach of these Terms & Conditions and may result in immediate account termination and forfeiture of account balances.

grabph reserves the right to decline any registration application at its sole discretion without obligation to provide a reason.

Each Player is solely responsible for the security and activity of their grabph account. The following obligations apply to all account holders:

• You must keep your login credentials — including your username, password, and any two-factor authentication codes — strictly confidential at all times.
• You must not share your account access with any other person, including family members. Each individual must hold their own separate account.
• You must not allow any other person to use your account to place wagers or conduct transactions, even with your permission.
• You are responsible for all activity conducted through your account, whether or not you authorised that activity, unless you have notified grabph of suspected unauthorised access in a timely manner.
• You must ensure that your contact details, including your email address and mobile number registered with your account, remain current and accurate. grabph uses these details for security verification and important account communications.
• You must notify grabph's support team immediately upon discovering or suspecting any unauthorised access to your account.

grabph shall not be liable for any losses arising from your failure to maintain the security of your account credentials, provided that grabph has not contributed to that loss through its own negligence or breach of these terms.

In compliance with PAGCOR online gaming regulations and applicable Philippine anti-money laundering laws, grabph is required to verify the identity and age of all account holders before processing withdrawals or activating full account privileges.

KYC verification requires you to submit clear, legible copies of the following documents:

• Primary Photo ID (one of): PhilSys National ID, UMID, Philippine passport, or LTO driver's licence.
• Proof of Address (if requested): A recent utility bill, bank statement, or barangay certificate dated within the last 90 days, showing your name and residential address in the Philippines.
• Payment Method Verification (if requested): A screenshot or confirmation showing that the GCash account, PayMaya account, or bank account used for deposits is registered in your name.

grabph may request additional documentation at any time where required by law, regulation, or internal risk management procedures. Failure to provide requested documentation within the timeframe specified in the request may result in account suspension and withholding of pending withdrawals until verification is complete.

All KYC documents are processed and stored in accordance with the grabph Privacy Policy. Documents are used solely for identity verification and compliance purposes and are not shared with third parties except as required by law or PAGCOR regulations.

All deposits on grabph are denominated in Philippine Peso (PHP). The following terms govern all deposit transactions:

• Deposits may be made using the payment methods currently available on the Platform, which include GCash, PayMaya, BPI, BDO, Metrobank, and bank transfer. Available methods are subject to change without prior notice.
• The minimum deposit amount is ₱100, unless a specific promotion or game type specifies a different minimum.
• Deposits must be funded from a payment account registered in your own name. Third-party deposits — including payments from accounts belonging to friends, family members, or other individuals — are not permitted.
• grabph does not accept cash deposits. All deposits must be made through the electronic payment methods listed on the Platform.
• Deposits are generally credited to your grabph wallet within a few minutes of a successful transaction. Processing times may vary depending on the payment method used and your bank or e-wallet provider's processing schedule.
• grabph does not charge fees for standard deposits. However, your payment service provider may apply their own transaction fees, for which grabph accepts no responsibility.

grabph reserves the right to decline or reverse any deposit that cannot be verified as coming from a legitimate, player-owned payment source, or where the deposit is suspected of facilitating money laundering or other financial crime.

Withdrawals from grabph are subject to the following terms and conditions:

• Withdrawals will only be processed to payment accounts registered in the same name as the grabph account holder. Withdrawals to third-party accounts are not permitted under any circumstances.
• The minimum withdrawal amount is ₱200. There is no maximum single withdrawal limit for fully verified accounts, though large withdrawals may be subject to additional verification.
• GCash and PayMaya withdrawals are typically processed within 15 minutes for fully KYC-verified accounts. Bank transfer withdrawals may take 1–3 banking days depending on the receiving bank.
• Withdrawal requests submitted outside of Philippine banking hours (Monday to Friday, 9:00 AM to 4:30 PM) for bank transfer methods may not be processed until the next available banking day.
• grabph does not charge withdrawal fees for standard transactions. Fees imposed by receiving banks or e-wallet providers are outside grabph's control.
• Withdrawals can only be processed from your Real Money Balance. Bonus Balance funds must first satisfy applicable wagering requirements before any portion becomes withdrawable.
• grabph reserves the right to process large withdrawals in instalments at its discretion, with each instalment processed within the standard timeframe.

If a withdrawal request is declined, grabph will notify you of the reason and return the funds to your account balance. Common reasons for declined withdrawals include incomplete KYC verification, unmet wagering requirements, or suspected account policy violations.

grabph offers various bonuses and promotional offers to eligible players. All bonuses are subject to the following general terms, as well as any specific terms and conditions communicated at the time the bonus is offered:

• Each bonus offer will specify its own wagering requirement, eligible games, minimum qualifying deposit (if applicable), expiry period, and maximum withdrawal limit derived from bonus winnings.
• Unless stated otherwise, wagering requirements must be met within 30 days of a bonus being credited to your account. Uncompleted bonus funds and associated winnings expire at the end of this period.
• Wagering requirements are calculated on the total bonus amount credited. For example, a ₱500 bonus with a 20x wagering requirement requires ₱10,000 in qualifying wagers before any associated winnings are released to your Real Money Balance.
• Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while live casino table games and sports betting may contribute at a lower rate or not at all. Contribution rates are specified in each bonus's individual terms.
• Multiple bonuses cannot be combined unless explicitly stated in a promotion's terms. Only one bonus may be active at a time unless grabph specifically offers a stacking promotion.
• grabph reserves the right to withdraw, modify, or discontinue any bonus or promotion at any time, with notice provided where reasonably practicable.

All games available on the grabph platform are provided by certified third-party game suppliers and are governed by the specific rules of each game as displayed within the game interface. The following general rules apply to all gaming activity on the Platform:

• All bets must be placed prior to the closure of betting for that round, spin, or event. Bets placed after the declared closure will be void.
• In the event of a technical fault, disconnection, or communication error during an active game round, the outcome of that round will be determined by the game server's records, which constitute the authoritative record of all game events.
• grabph is not responsible for losses arising from internet connection failures, device malfunctions, or power outages on the player's side during a game session.
• Where a game result is determined to be the product of a software error, misconfiguration, or technical malfunction, grabph reserves the right to void the affected bets and return stakes to the players' accounts.
• Maximum bet limits apply to certain games and will be displayed within the game interface. Bets exceeding stated limits may be reduced or voided at grabph's discretion.
• Chat functions available in live casino games must be used respectfully. Offensive, threatening, or abusive language directed at dealers or other players will result in chat access being revoked and may lead to account suspension.

All random number generator (RNG) based games available on grabph are supplied by providers certified by independent testing laboratories. Return-to-player (RTP) rates are those certified by the relevant testing authority and apply over a statistically significant number of game rounds — individual session results will vary.

grabph is committed to promoting responsible gambling practices and complying with PAGCOR's responsible gaming guidelines. The Platform provides the following player protection tools, accessible from your account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Reductions take effect immediately; increases require a 24-hour waiting period.
• Session Time Reminders: Set a reminder to alert you after a chosen duration of continuous play.
• Reality Checks: Receive periodic on-screen notifications displaying your net balance for the current session.
• Self-Exclusion: Request a temporary exclusion period (minimum 24 hours) or permanent account closure. During any active exclusion, all marketing communications are suspended and account access is disabled.
• Account Cooling-Off: Take a short break of 24 hours, 7 days, or 30 days without committing to full self-exclusion.

Players who self-exclude are strictly prohibited from attempting to open new grabph accounts during the exclusion period. Any account opened in circumvention of a self-exclusion order will be closed and all balances forfeited.

If you believe gambling is negatively affecting your life, please visit our Responsible Gaming page for further resources and guidance. Gambling should be entertainment — if it stops feeling that way, please reach out for help.

The following activities are strictly prohibited on the grabph platform. Engaging in any prohibited activity may result in immediate account suspension, permanent ban, and forfeiture of all account balances:

• Registering more than one account, whether under your own name or any alias.
• Using software, bots, algorithms, scripts, or automated systems to interact with the Platform in any way not intended for human gameplay.
• Engaging in collusion with other players to gain an unfair advantage in any game.
• Using the Platform for money laundering, terrorist financing, or any other financial crime as defined under Philippine law.
• Depositing funds sourced from criminal activity or proceeds of crime.
• Attempting to manipulate game outcomes through any technical exploit, software vulnerability, or abuse of a system error.
• Selling, transferring, or purchasing grabph accounts or account credits.
• Using the Platform from a jurisdiction where online gambling is illegal.
• Providing false identification or age verification documents during the KYC process.
• Any form of harassment, threatening behaviour, or abuse directed at grabph staff, support agents, or other players.

grabph cooperates fully with PAGCOR, law enforcement agencies, and Philippine financial intelligence authorities where required. Where criminal activity is suspected, grabph reserves the right to freeze account funds pending investigation and to disclose relevant account information to the appropriate authorities in accordance with applicable law.

All content on the grabph Platform — including but not limited to the grabph name, logo, website design, graphics, text, game interfaces, software, and promotional materials — is the intellectual property of grabph or its licensed suppliers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gaming purposes only. This licence does not permit you to:

• Copy, reproduce, modify, adapt, translate, or create derivative works of any Platform content.
• Reverse engineer, decompile, or disassemble any software or code underlying the Platform.
• Scrape, harvest, or systematically collect data from the Platform using automated tools.
• Use grabph's trademarks, logos, or branding in any manner without prior written consent.
• Frame, mirror, or embed any portion of the Platform on another website or application.

Any unauthorised use of grabph's intellectual property may result in legal action. If you believe that content on the Platform infringes your own intellectual property rights, please contact our support team with full details of your claim.

To the fullest extent permitted by applicable Philippine law, grabph's aggregate liability to you arising out of or in connection with these Terms & Conditions or your use of the Platform shall not exceed the total amount deposited by you into your grabph account in the 30-day period immediately preceding the event giving rise to the claim.

grabph shall not be liable for any of the following, whether arising in contract, tort, statute, or otherwise:

• Loss of profits, revenue, business, opportunity, goodwill, or anticipated savings.
• Any indirect, incidental, special, or consequential loss or damage.
• Losses arising from your failure to comply with these Terms & Conditions.
• Losses arising from third-party payment provider delays, errors, or system outages.
• Losses resulting from Force Majeure events, including natural disasters, government actions, pandemics, telecommunications failures, or other events beyond grabph's reasonable control.
• Any interruption, suspension, or termination of the Platform or any part thereof.

Nothing in these Terms & Conditions excludes or limits grabph's liability for death or personal injury caused by its own negligence, fraud, or any other liability that cannot be excluded or limited under Philippine law.

The Platform is provided on an "as is" and "as available" basis. grabph makes no warranties, express or implied, regarding the uninterrupted availability, accuracy, or fitness for purpose of the Platform or any game offered thereon.

Either you or grabph may close your account at any time, subject to the following conditions:

• Closure by You: You may request account closure by contacting our support team. Prior to closure, all pending withdrawals must be processed and all active bonus terms satisfied. Accounts with an active self-exclusion period cannot be closed until the exclusion expires, unless you are requesting permanent exclusion.
• Suspension by grabph: grabph may suspend your account immediately and without prior notice where there is reasonable suspicion of a breach of these Terms & Conditions, fraudulent activity, criminal conduct, or as required by PAGCOR or law enforcement.
• Termination by grabph: grabph may permanently close your account where a material breach of these Terms & Conditions is confirmed, including but not limited to: providing false identity documents, operating multiple accounts, engaging in bonus abuse, or conducting prohibited activities as defined in Section 10.

Upon termination for a material breach, grabph reserves the right to forfeit any Bonus Balance, pending bonus winnings, and funds that are found to be proceeds of prohibited activity. Real Money Balance funds deposited from verified legitimate sources will be returned to you, less any amounts owed to grabph, unless their retention is required by law or regulatory direction.

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of a dispute between you and grabph, we encourage you to first contact our support team to seek an informal resolution. Our support team will endeavour to resolve any complaint within 10 business days of receipt.

If a dispute cannot be resolved informally, you may escalate the matter to PAGCOR through its official complaint and dispute resolution channels. Both parties agree to cooperate fully with any PAGCOR-led investigation or mediation process.

Any legal proceedings arising from these Terms & Conditions that proceed beyond regulatory mediation shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines. You waive any objection to proceedings in such courts on the grounds of inconvenient forum or otherwise.

grabph reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — meaning they significantly affect your rights or obligations as a player — grabph will provide reasonable advance notice by:

• Displaying a notice on the Platform's homepage or login page prior to the changes taking effect.
• Sending a notification to the email address registered with your account.

Minor amendments — such as corrections of typographical errors, clarifications that do not change the substantive meaning of any clause, or updates required to comply with changes in applicable law — may be made without advance notice and will take effect immediately upon publication.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the amended terms, you must stop using the Platform and may request account closure in accordance with Section 13.

The most current version of these Terms & Conditions will always be available at grabph.net/terms-conditions. The "Last Updated" date at the top of this page reflects when the current version came into effect.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the grabph platform, our support team is available around the clock to assist you.

• Live Chat: Available 24/7 directly through the grabph platform after logging into your account. This is the fastest way to reach our support team for urgent queries.
• Email: [email protected] — for non-urgent queries, account documentation submissions, and formal complaints. We aim to respond to all email enquiries within 24 hours.
• Language: Our support team is bilingual in Tagalog and English. Feel free to write to us in whichever language you are most comfortable with.

For formal legal notices directed to grabph, please use the email address above and mark your message clearly as a legal notice. grabph will acknowledge receipt of formal legal correspondence within 5 business days.